1-888-261-2693 | FAQ
 
   Monday, October 3, 2022


   


The Stansberry & Associates customer service center is open Monday through Friday, 9 a.m.-5 p.m. EST. Please feel free to contact us at anytime, should you have any questions or concerns regarding your S&A account, billing, navigating our website, product information or any related topic.

Most Frequently Asked General Questions
2. What is a "trailing stop"?

At Stansberry & Associates, we believe that the most important investing rule you can follow is to "cut your losers, and let your winners ride." That way, you're never stuck with a worthless investment… and the sky's the limit on the ones that are doing well.

A trailing stop is the downward limit that you set for each investment you make. It is the floor, so to speak, below which you will sell. What makes it a trailing stop, instead of a hard stop, is that a trailing stop moves up as your investment gains in value.

For example, if you buy a stock for $10, and you set a 25% trailing stop, then you would sell when the stock falls to $7.50, or 25% lower than $10.

If, however, you buy the stock at $10, and the next day it closes at $12, your new trailing stop would be $9 – 25% lower than $12.

Is there anything magical about 25%? No. You can use any percentage. Often, we'll set our stops at 50% for more volatile recommendations and 20%, or even 15%, when we want to play conservatively. With trailing stops, the discipline is what matters most.

Sell when you hit the trailing stop, no matter what. By following this simple strategy, your investment results will start to improve immediately and dramatically. For more information, go to www.TradeStops.com.

 
3. How much should I invest in a particular opportunity?
We usually recommend that you never put more than 4% of your total portfolio into any one investment. This way, if you invest 4%, and use a 25% trailing stop, you will never lose more than 1% of your portfolio on any one play. However, some editors use different rules depending upon the recommendation at hand. Please refer to the pertinent issue for details.
 
4. Why can't you answer my questions about particular investments?

SEC regulations prohibit us from giving you personal investment advice. We are financial journalists, not advisors or brokers. Our newsletters, reports, and other research services should never be interpreted as personal investment advice.

The sole purpose of our research is to alert you to opportunities that you may not be aware of. We make recommendations based on what we believe is the best course of action given the research that we've done. You should always speak with a financial advisor before acting on any investment recommendation.

 
5. How do I keep track of my S&A account?
Whether you subscribe to one or several of our research products, the S&A website allows you to easily track your account with us. When you log in to the S&A website using your user name and password, click on the My Subscriptions link located on the tab near the top of the page. Here, you will see a detailed description of your account, including which of our research products you are currently signed up to receive and the number of issues remaining for each subscription.

If you wish to renew a particular subscription, simply click on the RENEW link adjacent to that product.

The bottom portion of the My Subscriptions details which of our research products you are currently not signed up to receive.

Also, if you wish to find out exactly when your next issue for a specific product will be mailed, simply click on the Publishing Schedule tab located at the top of your screen.

 
6. When will my next issue/s be posted to the S&A website?
These dates vary based on the specific research service you are signed up to receive. All issues are posted to the S&A website the day they are published. Please click here for our publishing schedule.
 
7. How can I read current or archived issues online?
After logging in to the S&A website using your user name and password, on the left-hand side of the screen, you will see a list of the products you are currently signed up to receive. Click on the name of the newsletter whose most recent issue you'd like to read. For archived issues, special reports, or e-mail updates, click on the sub-links below the newsletter you have chosen.

Return to FAQ

 
8. I am not familiar with options trading. Can you help?
For the S&A Guide to Options Trading… simply click here.
 
9. I'm interested in learning more about your Alliance packages, where can I find out more information about them?
For a brief summary of our three Alliance packages, click on the links at the upper left side of this page under "Lifetime Memberships."

To find out more about any of our Alliance packages, please call 1-888-863-9356.

 
10. I am new to Stansberry & Associates. Where should I start?

First, click on the Meet the Editors link at the top of the page. Inside, you'll find a brief bio of each of our editors and a summary of the publications that they write.

Also listed on the upper left-hand side of your screen are all of our current S&A publications. Click on the name of the publication you'd like to learn more about.

For any additional questions or concerns, please contact our customer service center at 1-888-261-2693.

   
11. Could you please tell me Steve Sjuggerud's list of recommended gold coin dealers?
 

These are the coin dealers we recommend you start with. You can simply call them on the phone, tell them you are a Stansberry & Associates reader, and explain what you want to do.

We've been working with these dealers for at least a few years now, and they all have good reputations and decades of experience.

Also, we do not receive any compensation for recommending them.

Van Simmons
David Hall Rare Coins
P.O. Box 6220

Newport Beach, CA 92658
Phone: 800-759-7575 or 949-567-1325
E-mail: info@davidhall.com

Dana Samuelson and his team
American Gold Exchange
P.O. Box 9426
Austin, TX 78766-9426
Phone: 800-613-9323
E-mail: dana@amergold.com

Rich Checkan
Asset Strategies International, Inc.
1700 Rockville Pike, Suite 400
Rockville, MD 20852
Phone: 800-831-0007 or 301-881-8600
Fax: 301-881-1936
E-mail: rcheckan@assetstrategies.com

Camino Coin
1301 Broadway Avenue
Burlingame, CA 94010
Phone: 800-348-8001 or 650-348-3000
Fax: 650-401-5530

 
12. I've never traded stocks before. How do I open a brokerage account? Which broker should I use?

We can't recommend brokers. But we've put together a step-by-step report on how to choose the right one for you… and simple instructions on how to buy a stock. Click here to read it.

 
Most Frequently Asked Technical Questions
1. How do I log in to the S&A website?

A user name and password are required to log in to the S&A website. If you are a current S&A subscriber, you will have received an e-mail from us within a few hours of subscribing to one of our publications. This e-mail indicates your temporary user name and password.

You will receive your permanent user name and password within two business days after placing an order. If you have misplaced this e-mail, please contact our customer service center at 1-888-261-2693.

If you are not an S&A subscriber, feel free to navigate through our website and learn about our S&A research products.

 
2. My user name and password aren't working, what do I do now?

Please contact our customer service center at 1-888-261-2693.

 
3. I am having problems navigating the website. What do I do?

First, minimize the number of active web browsers you may have open. This can sometimes slow the process it takes to navigate through a website.

Secondly, make sure you are not using dated software that may hinder or slow the process of uploading certain pages on our website. If you are having any problems with the site, take a little time to upgrade your software now. By updating your software, you are likely to find that all of your Internet browsing is enhanced.

And finally, feel free to call our customer service center for assistance at 1-888-261-2693.

Still can't find the answer to your question? Time to contact us by email or call us at 1-888-261-2693 in the continental U.S., or 410-895-7964 for international users.

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